Shipping policy

Shipping Policy

At EroticBloom, we ship in discreet packaging. Shipping charges and available methods are confirmed at checkout and depend on your destination and the items in your cart.

Where We Ship (by product type)

  • Adult toys and intimate devices: Available only to selected major markets (including the United States, Canada, United Kingdom, European Union destinations we serve, Australia, New Zealand, Japan, South Korea, Mexico, Brazil, and Argentina). If your country is not offered at checkout for these items, we cannot ship them there.
  • Liquids (such as lubricants, massage oils, and toy cleaners): Same destination rules as adult toys — major markets only. Liquid items may have different rates than solid goods because of carrier rules.
  • Lingerie and apparel: Available for worldwide shipping where checkout shows a rate. Duties and taxes in your country remain the buyer’s responsibility.

Orders that mix product types are limited by the strictest item in the cart (for example, adult toys cannot ship to destinations that only support lingerie).

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding major holidays). Orders placed on weekends or holidays begin processing on the next business day.

Shipping Methods & Delivery Times

We ship with tracked carriers. Outer packaging is discreet (no explicit adult product names on the label).

  • Standard Shipping: Rates vary by destination, weight, and product type. For the United States, standard shipping for many parcels commonly starts around US$5.99 and increases with weight. Estimated delivery after processing is often 5–15 business days for major destinations, and longer for remote regions.
  • Expedited Shipping: Available for selected destinations (for example, the United States). Rates commonly start around US$19.99 depending on weight. Estimated delivery after processing is often 3–7 business days for major destinations.
  • Lingerie (selected major destinations): A free discreet shipping option may appear at checkout when eligible.

All delivery times are estimates and may vary due to carrier performance, customs clearance, weather, peak seasons, or other delays outside our control. We are not responsible for carrier or customs delays.

Promotional Free Shipping

From time to time we may offer free shipping promotions (for example, a threshold shown on the site). When a promotion is active, the free or discounted option appears at checkout. If no free-shipping option is shown, calculated rates apply.

Damaged or incorrect items

Contact us at eroticbloom@outlook.com within 7 days of delivery with photos and your order number. For general returns and who pays return shipping, see our Refund Policy.

Order Tracking

After your order ships, you will receive a shipping confirmation email with a tracking number. Tracking may take up to 24 hours to become active.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us at eroticbloom@outlook.com as soon as possible. We will work with the carrier to resolve the issue.

International Shipping & Customs

International orders may be subject to customs duties, taxes, and fees in the destination country. These charges are the buyer’s responsibility and are not included in our shipping charges. We cannot ship adult toys or liquids to countries where those products are restricted; lingerie may still be available if a rate appears at checkout.

Questions? Email eroticbloom@outlook.com.